Refund policy

Refund Policy — Nourished by Naomi

Because Nourished by Naomi provides meal planning, preparation, and related nourishment services, and any food items are perishable and provided in connection with those services, physical returns of food items are not accepted.

However, we are committed to providing a thoughtful and positive experience and will always address issues appropriately.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt.

If you receive an item that is:

Damaged

Defective

Incorrect

Or otherwise compromised upon delivery

please contact us within 7 days of delivery at
📧 support@nourished-bynaomi.com

When reaching out, please include:

Your order number

A brief description of the issue

Clear photos of the item and packaging

If the issue is verified, we may offer, at our discretion:

A replacement item

A refund to the original payment method

Store credit

Non-Returnable Items

Due to the nature of our offerings, the following items are non-returnable:

Perishable food items

Opened or consumed items

Custom or personalized meal preparations

Sale items

Gift cards

We are unable to accept physical returns of food items for safety and quality reasons.

Exchanges

We do not offer direct exchanges.
If an approved issue qualifies for a replacement, it will be handled directly by Nourished by Naomi without requiring a return of food items.

European Union Customers

If an order is shipped into the European Union, you may have a 14-day right of withdrawal under applicable consumer protection laws.

However, this right does not apply to perishable food items once delivery has occurred, except in cases of damage, defect, or incorrect delivery.

If you believe your EU order qualifies, please contact us within 14 days of delivery at
📧 support@nourished-bynaomi.com

Refund Processing

If a refund is approved:

Refunds will be issued to the original payment method

Processing may take 5–10 business days, depending on your financial institution

If more than 10 business days have passed since approval, please contact us at
📧 support@nourished-bynaomi.com

Questions

If you have questions about this policy or your order, please contact us at
📧 support@nourished-bynaomi.com